Terms and Conditions

In these conditions: • Service: The software platform 'Slimme Fabriek Assist' offered as SaaS. • Customer: The natural or legal person acting in the exercise of a profession or business who enters into an agreement with Slimme Fabriek.

These general terms and conditions apply to all offers, quotations, and agreements between Slimme Fabriek and the Customer. Deviations are only binding if agreed in writing.

Slimme Fabriek grants the Customer a non-exclusive and non-transferable right to use the platform. The Customer is responsible for keeping login credentials confidential. It is not permitted to use the service for actions that are contrary to law or public decency.

Slimme Fabriek endeavors to keep the service available 24/7, but does not guarantee uninterrupted availability (best-effort, unless SLA agreed). We have the right to temporarily take the service out of use for maintenance.

Slimme Fabriek's liability is limited to compensation of direct damage and to a maximum of the price agreed for that agreement (excl. VAT) over a period of 12 months. Liability for indirect damage, including consequential damage, lost profits, and missed savings, is excluded.

The Customer remains the owner of the data they have entered. Slimme Fabriek makes regular backups for disasters, but the Customer is responsible for exporting critical data.

Agreements are entered into for the duration specified in the offer (e.g., monthly or annually). Termination must be done in writing or via the platform, observing a notice period of 1 month before the end of the term.

Dutch law applies exclusively to all legal relationships in which Slimme Fabriek is a party. Disputes shall be submitted to the competent court in the district where Slimme Fabriek is established.